Privacy Policy

Bear Mountain Auto Repair is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services. This policy applies to information collected through our website, phone calls, emails, and in-person interactions.

Information We Collect

  • Personal Information: We may collect your name, address, phone number, email address, and vehicle information (such as make, model, and VIN) when you book an appointment, request a service, or contact us.
  • Payment Information: When you make a payment, we collect necessary payment information, such as credit card details or other payment method information. This information is securely processed by our payment processors.
  • Website Usage Data: We collect information about your interactions with our website, including your IP address, browser type, pages visited, and the time and date of your visit. This data helps us improve our website and user experience.
  • Cookies: We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.

How We Use Your Information

  • Service Delivery: We use your personal information to schedule appointments, provide auto repair services, and communicate with you about your vehicle’s needs.
  • Customer Support: Your information helps us respond to your inquiries, resolve issues, and provide excellent customer service.
  • Payment Processing: We use your payment information to process transactions and manage billing.
  • Marketing Communications: With your consent, we may send you promotional emails about our services, special offers, and automotive tips. You can opt-out of these communications at any time.
  • Website Improvement: We analyze website usage data to improve our website’s functionality, content, and user experience.
  • Legal Compliance: We may use your information to comply with legal obligations, such as responding to subpoenas or court orders.

How We Share Your Information

  • Service Providers: We may share your information with trusted third-party service providers who assist us in providing our services, such as payment processors, marketing agencies, and IT support. These providers are contractually obligated to protect your information.
  • Legal Requirements: We may disclose your information if required by law or in response to a valid legal request, such as a subpoena or court order.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: We use encryption to protect sensitive information transmitted online.
  • Secure Storage: We store your personal information on secure servers with limited access.
  • Access Controls: We restrict access to personal information to authorized employees who need it to perform their job duties.
  • Regular Audits: We conduct regular security audits to identify and address potential vulnerabilities.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we securely delete or anonymize it.

Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You can request that we correct any inaccurate or incomplete personal information.
  • Deletion: You can request that we delete your personal information, subject to certain exceptions.
  • Opt-Out: You can opt-out of receiving marketing communications from us at any time.
  • Data Portability: You can request a copy of your personal information in a structured, machine-readable format.

To exercise these rights, please contact us at [email protected] or call us at 661-833-6127.

Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that we have inadvertently collected personal information from a child under 13, please contact us immediately, and we will take steps to delete the information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the effective date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Bear Mountain Auto Repair
133 Price St, Bakersfield, CA 93307
Phone: 661-833-6127
Email: [email protected]

Effective Date: 05.02.2025